If when you click on your project's questionnaire link, you are directed to an error page, you need to check the Project Status and the Assessment Link Status.
What to check:
From the menu options on the left hand side, Select -
Projects> all projects> then locate your project in the project table.
*Note - you will need to ensure that the from-to dates filters cover the date on which the project was created.
If the project status is inactive or the assessment link is expired, then you need to take action....
From the table select the project you need to edit, by clicking on the edit (pencil) symbol.
When the project opens click on the the edit project settings tab; and scroll down to the Assessment link section
1. If your Project Status was displayed as INACTIVE - you will need to switch this to ACTIVE. Check that the Project Active toggle is switched ON and save your settings.
2. If your Assessment Link Status was displayed as EXPIRED - you should find that the Assessment Time is switched ‘ON’, but today's date does not fall within the range of the specified From - To dates.
The 'Assessment Time setting' only needs to be ON if you want the link to be valid for a specific time period only.
So, if you are using the Assessment Time functionality, check that the FROM and TO dates are reflective of the period in which you would like your link to be live.
Make sure any changes on this page are 'saved' after editing.