There are a couple of considerations to account for when advising respondents how/whether they can access another copy of their report.
CONDITION 1 – the project settings must have either SNAPSHOT reports set to AUTO DOWNLOAD to enable the respondee to access and download their own reports.
CONDITION 2 – INDIVIDUAL reports should NEVER be set to AUTO DOWNLOAD until all the delegates have received a debrief, prior to which their report should have been shared manually by their practitioner.
Therefore – first check CONDITIONS 1 & 2 for the project in question.
Instructions to the Respondee.
To access another copy of their report they should log on to their Wraw Account.