Respondee Support

FAQs from questionnaire respondees

How do I register & complete Wraw?
To complete Wraw first click on the unique link that has been shared with you.  It may have been provided by your Wraw Practitioner or your HR Depart...
Wed, 29 Mar, 2023 at 10:53 AM
My client / delegates can't register
There are three key areas to consider when troubleshooting registration problems. These are outlined below: 1 - Password Criteria not met 2 - They haven...
Mon, 17 Jul, 2023 at 3:06 PM
Why do you need to answer the entry questions?
  The entry questions at the beginning of the questionnaire reflect the categories of data required to calculate your report results against the co...
Fri, 1 Jul, 2022 at 11:01 AM
Invalid or Expired assessment Link - Error Message
  If the delegate receives the error message 'Invalid or Expired assessment link' when attempting to register or log on to complete a questionnair...
Wed, 29 Mar, 2023 at 11:37 AM
The questionnaire 'Next' or 'Submit' button is not working
  This should ONLY happen if one of the questions has not been completed with a response.    If the respondee is confident that this is not the case...
Tue, 1 Nov, 2022 at 2:48 PM
My client / delegates can't move past the Entry Questions
Each field on the Entry Questions page requires a selection from the drop down list - even if there is only 1 option in the drop down list. Sometimes, L...
Thu, 16 Jun, 2022 at 3:51 PM
How can the respondee access a new copy of their report?
  There are a couple of considerations to account for when advising respondents how/whether they can access another copy of their report. CONDITION 1 ...
Mon, 20 Jun, 2022 at 1:59 PM
'Submit Responses' button on the final page is not working
Please be patient! The system has a lot of data to take in, and it can take a bit of time. On the final page of the questionnaire, ensure that you only sel...
Wed, 15 Jun, 2022 at 8:14 PM
I am trying to register but it says that I already have an account?
  Has this person completed Wraw before, with the same email address with which they are trying to register?  If yes, They will see the error message ...
Mon, 17 Jul, 2023 at 3:34 PM
Who should Leaders select as their Leader when completing Wraw?
   What about Leaders? How do they complete their questionnaire, who should they select? Answer – They should select themselves.    Why? They will n...
Wed, 22 Jun, 2022 at 12:48 PM